Step 5: Measure
Behavioral Change and Business Impact

As the final step in the Ninth House Approach, measurement is perhaps the most important. Assessing and tracking the progress of individual learners as well as measuring the organizational impact is crucial to the continued improvement of any training initiative.

In 1959, Donald Kirkpatrick introduced a four-level model for learning evaluation that is widely accepted and actively in use today. Since then, Jack Phillips-of the Jack Phillips Center for Research-has added a fifth level.

Level 1: Reaction
Level 2: Learning
Level 3: Behavioral Change
Level 4: Organizational Results
Level 5: Return on Investment

Ninth House has incorporated this model into our unique approach to enable our customers to answer the question: "Does my organization have the measurement tools it needs to measure the success of its initiatives?"

From pre-and post-tests to 360° performance multi-raters to monitoring course completion rates, behavioral change and organizational return-on-investment, Ninth House has the solution you need to measure the results of your initiatives in real-time.

Read about how the U.S. Navy has measured a 44% improvement in knowledge retention by leveraging the power of Ninth House.

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